Privacy Policy
Vera Thread Works LLC (hereinafter referred to as “we,” “the Company,” or “Vera Thread Works LLC”) values the privacy and personal information security of every customer. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, browse our products, place orders for adult products for women, or communicate with us.
We are committed to handling personal information in a transparent, reasonable, and responsible manner, and to complying with applicable data protection and consumer privacy laws.
- Information We Collect
Depending on how you interact with our website, we may collect the following types of information:
1.1 Personal Identity and Contact Information
When you create an account, provide checkout details, place an order, or contact us, we may collect information such as your name, email address, phone number, billing address, and shipping address.
1.2 Order and Transaction Information
When you purchase products, we may collect information related to the fulfillment of your transaction, including order numbers, items purchased, product specifications, order amounts, payment status, shipping details, return requests, and refund records.
1.3 Payment-Related Information
We process eligible transactions through third-party payment service providers. These providers may process necessary payment information in accordance with their own privacy policies and applicable regulations.
We may receive transaction confirmations, payment status updates, transaction reference numbers, and the results of necessary risk assessments. Except where strictly required by business processes and permitted by law, we will not proactively request that you provide full bank card numbers or payment account passwords via standard email.
1.4 Device and Website Usage Information
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, access times, referring URLs, and records of your interactions with the website. This information may be collected via server logs, cookies, or similar technologies.
1.5 Customer Service Information
When you contact us via email or other official channels, we may retain the content of your inquiries, your contact information, and records of our interactions, in order to respond to your questions, address after-sales requests, and improve our services.
2. How We Use Personal Information
We may use the information we collect for the following purposes:
Processing, confirming, and fulfilling orders;
Arranging product delivery, returns, and refunds;
Processing payments, verifying transaction status, and identifying potential fraudulent activity;
Responding to product inquiries, order-related issues, and customer service requests;
Maintaining the operation, security, and technical stability of the website;
Understanding website usage and improving the shopping experience;
Complying with applicable laws, accounting requirements, and legal or regulatory obligations;
Sending promotional information and relevant notifications, provided we have obtained appropriate authorization or are otherwise permitted by law.
We will not use personal information for purposes incompatible with those stated above. Where the law requires consent for specific processing activities, we will seek your consent as appropriate.
- Privacy in the Purchase of Adult Products
We understand that purchasing adult products for women may involve personal preferences and private needs; therefore, we place great importance on the confidentiality of information related to such orders.
We use such information only to the extent necessary for processing orders, providing customer service, preventing fraud, fulfilling legal obligations, or for other legitimate business purposes.
We will not publicly display a customer’s purchase history or use it for personal evaluations unrelated to the transaction simply because they have purchased adult products. Orders, customer inquiries, and purchase records will be handled in accordance with this policy and applicable laws.
We may share necessary data with delivery service providers, payment processors, or other third-party service providers to the extent required for them to perform their services.
- Cookies and Similar Technologies
Our website may use cookies, pixel tags, and similar technologies to support core website functions, save user preferences, analyze website usage, and, where appropriate, provide marketing services.
Cookies may include:
Necessary Cookies: Support the shopping cart, checkout process, account security, and core website functionality.
Functional Cookies: Save user preferences to enhance the website browsing experience.
Analytics Cookies: Help us understand website traffic and how pages are used.
Marketing Cookies: Used, where applicable, to measure the effectiveness of advertisements or to provide relevant marketing content.
Necessary cookies may be used to the extent required for the proper operation of the website. For non-essential cookies that require consent, we will enable them only after you have provided explicit acceptance via our cookie banner or preference settings, as required by applicable law.
You may manage your preferences through the cookie settings provided on the website or via your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.
- Third-Party Services and Disclosure of Information
To conduct our business operations, we may share personal information with the following categories of third parties, to the extent necessary:
5.1 Payment Service Providers
We may use third-party payment service providers, such as Stripe, to process payments, verify transactions, and detect potential fraudulent activity. These providers may process information in accordance with their own privacy policies, terms of service, and applicable laws.
Stripe is a third-party payment processor; its role in processing payments does not, in itself, constitute a business partnership with us. The specific role regarding data processing depends on the services provided and the actual processing activities involved.
5.2 Delivery and Logistics Providers
To fulfill order deliveries, we may provide carriers or logistics service providers with necessary information, including the recipient’s name, delivery address, contact phone number, and details regarding the package.
5.3 Website and Technical Service Providers
We may share information necessary for the provision of services with third parties that assist with website hosting, maintenance, data analysis, security, and customer support. Where applicable, we require these providers to implement appropriate confidentiality and security measures.
5.4 Legal Requirements and Business Protection
We may disclose information when required by law, court order, or legal regulatory processes. We may also disclose information—to the extent permitted by law—when necessary to prevent fraud, investigate security incidents, or protect the legal rights and interests of our users or our company.
We do not sell personal information to third parties in exchange for monetary consideration. In instances where certain privacy laws define specific advertising technologies or data disclosures as a “sale” or “sharing” of information, we will provide the required notices, opt-out mechanisms, and other necessary safeguards in accordance with applicable law.
- Retention Period for Personal Information
We retain personal information only for as long as is necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Records related to orders, transactions, accounting, and taxation may be retained in accordance with the requirements of applicable law. Customer service records, security logs, and technical website data may be retained based on their intended purpose, risk management requirements, and internal retention policies.
When there is no longer a legal or reasonable necessity to retain such information, we will delete, anonymize, or otherwise appropriately process it in accordance with applicable law.
- Information Security
We implement reasonable technical and organizational measures—commensurate with the nature of our business and the risks associated with the information—to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee that any information transmission or storage system is completely free of risk under all circumstances.
- Your Privacy Rights
Depending on your location and applicable law, you may be entitled to some or all of the following rights:
The right to request access to the personal information we hold about you;
The right to request the correction of inaccurate or incomplete information;
The right to request the deletion of your personal information, subject to applicable conditions;
The right to obtain a portable copy of your personal information;
The right to object to or restrict certain processing activities;
The right to withdraw previously granted consent;
The right to opt out of the sale or sharing of personal information, or the use of your information for targeted advertising, as defined by applicable law;
The right to appeal a decision regarding a privacy request, where permitted by applicable law.
To ensure the security of your information, we may need to verify your identity before processing your request. We will respond to requests within the timeframes mandated by applicable law and, where permitted by law, explain the reasons if we are unable to fulfill a request.
- Privacy Rights for California Consumers
If the California Consumer Privacy Act (CCPA)—as amended, including by the California Privacy Rights Act (CPRA)—applies to our company and the relevant data processing activities, California residents may have the right to know about, access, correct, or delete their personal information, as well as the right to opt out of certain sales or sharing of such information, as provided by law.
We will not discriminate against any consumer for exercising their privacy rights as permitted by law.
If you wish to submit a privacy request or inquire about applicable opt-out rights, please contact us using the official contact information provided at the end of this policy, or utilize the designated privacy request portal if one is made available on our website.
10. Children’s Privacy
This website is intended for adult consumers as defined by applicable law; it is not directed at children, nor do we offer the sale of adult products to them. We do not knowingly collect personal information from children as defined by law.
If we discover that we have collected personal information from a child that should not have been collected, we will take reasonable steps to address or delete such information in accordance with applicable law. If you believe that a child has provided us with personal information, please notify us using our official contact channels.
- Links to External Websites
This website may contain links to third-party websites or services. The privacy practices of these third-party sites are governed by their own respective policies; we have no control over how they collect or process information.
Before visiting any third-party website, please review its privacy policy and relevant terms of service.
- Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, adjustments to website functionality, or requirements under applicable law.
Updated versions will be posted on this page, with the effective date adjusted accordingly. In the event of significant changes that require separate notification or consent under the law, we will take appropriate measures in compliance with applicable legal requirements.
Thank you for trusting Vera Thread Works LLC. We remain committed to protecting your privacy and strive to provide you with a shopping experience that is secure, transparent, and respectful of your personal choices.