Return and Refund Policy

Vera Thread Works LLC is dedicated to providing adult products for women that prioritize quality, comfort, and individual needs. We value every customer’s shopping experience and have established this Return and Refund Policy to outline the procedures for requesting returns, returning items, processing refunds, and handling associated costs.

This policy applies to products purchased through the official Vera Thread Works LLC website and is implemented in accordance with applicable U.S. federal, state, and other relevant consumer protection laws.

1. Return Request Period

If you wish to return an item, please contact our customer service team within 30 calendar days of receiving your order to submit a return request.

When submitting your request, please provide the following information so that we may verify your order:

Order number;

Email address used when placing the order;

Name of the item(s) you wish to return;

Reason for the return;

Relevant photographs or a description of the issue (if the return is due to damage or quality concerns).

Upon receiving your request, we will make a reasonable effort to review it and inform you of the subsequent steps for the return process.

2. Returns for Opened Items

Vera Thread Works LLC allows customers to request returns for items that have been opened. The fact that an item’s outer packaging has been removed does not, in itself, disqualify it from being returned.

To ensure a fair return process, we recommend the following:

Retain the product itself, along with any accessories and included items;

Keep the original packaging and proof of purchase, if possible;

Pack the item securely to prevent further damage during transit;

If the item has a quality issue, please provide photographs or a description of the problem so that we may verify it.

For items that have been used, damaged, are missing accessories, or fall under other specific circumstances, we will evaluate the return request based on the actual condition of the item, this policy, and applicable laws.

In cases involving hygiene, safety, or other specific situations where restrictions on returns are permitted by law, we will handle the request according to the nature of the product and the relevant legal requirements. This policy does not exclude any quality guarantees, refund rights, or other consumer rights to which you are entitled by law.

3. How to Request a Return

To initiate a return, please first contact Vera Thread Works LLC via the official customer service email address provided on our website.

Please do not ship any items back before receiving return instructions; doing so may prevent your package from being correctly identified or processed.

Once we receive your request, we will verify your order details and provide you with the appropriate return steps and the correct return address.

You must obtain the return address by contacting our customer service team. As return arrangements may vary by order, please use the specific return address confirmed by our customer service representative.

Returning items without prior confirmation may result in processing delays; however, please note that failing to contact us beforehand will not waive any consumer rights guaranteed to you under applicable law.

4. Who Covers Return Shipping Costs?

4.1 Product Quality Issues

If an item has a quality defect, is damaged during transit, was shipped incorrectly, or involves any other issue for which our company is responsible, we will cover reasonable return shipping costs—in accordance with applicable law and the specific circumstances—or provide an appropriate resolution.

4.2 Non-Quality-Related Issues

If a return is due to personal preference, an ordering error, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs, provided that this arrangement complies with applicable law and the terms of your order.

If your return qualifies for us to cover the shipping costs, we will outline the specific arrangements within the return instructions provided to you.

5. Refund Processing Time

Once we have received the returned item and completed the necessary verification, we typically process eligible refunds within 3–5 business days.

Refunds will generally be issued to the original payment method. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your payment provider, card issuer, or bank.

Should a refund request require additional verification, or if there are delays on the part of the payment provider, we will make reasonable efforts to keep you informed.

6. Full and Partial Refunds

Depending on the reason for the return and the specific circumstances, we may offer the following:

Full Refund: Applicable to return requests that meet the criteria for a full refund. Partial Refunds: These are issued only when permitted by applicable law, justified by the circumstances, and explained to the customer.

Replacements or Exchanges: In cases involving the shipment of incorrect items, damage during transit, or verified product defects, we may offer a replacement, exchange, or refund, depending on the customer’s preference and the specific circumstances.

None of these resolution methods shall limit the mandatory consumer rights to which you are entitled under applicable law.

7. Damaged Items or Order Errors

If the items you receive are damaged, missing components, do not match your order, or have other apparent issues, please contact us via our official customer service channels as soon as possible.

Please provide your order number, a description of the issue, and relevant photographs so that we may verify the situation and assist in resolving it.

For issues determined to be our responsibility, we will provide an appropriate resolution in accordance with applicable law and the specific circumstances of the case.

8. Order Cancellations

If you wish to cancel an order, please contact customer service as soon as possible. For orders that have not yet been processed or dispatched, we will make reasonable efforts to assist with the cancellation.

If an order has already entered the shipping process or has been handed over to a carrier, the cancellation request may need to be handled through our return process. Specific arrangements will depend on the order status and applicable law.

9. What if I haven’t received my refund?

If you have received confirmation from us that a refund has been processed, but the funds have not yet appeared in your account, we recommend the following:

Check the original payment account or your payment records.

Contact your card issuer or payment service provider to confirm whether the transaction is still being processed.

If the issue remains unresolved, please contact us via our official customer service email, providing your order number and the refund confirmation details.

We will make reasonable efforts to assist you in checking the status of your refund.

10. Contact Us and Return Address

If you have any questions regarding return eligibility, the return of opened items, our return address, return shipping costs, or the status of a refund, please contact Vera Thread Works LLC using the information below:

Return Address: 4723 Highland Farm, San Antonio, TX 78244

Email: www@verathreadworks.com

Phone: +1 7262597671

Thank you for choosing Vera Thread Works LLC. We are committed to handling return and refund requests in a transparent, fair manner that respects our customers’ rights, while continuously improving our products and services.